How to improve Data Quality in Salesforce

Importance of Data

How to begin improving your data

Accuracy

For any data to be useful, it needs to be accurate in the first place. Once the data gathered isn’t correct, it will never be put to use. The data collected reflects the real-world conditions it aims to describe. You’ll want to take into account what sources were used, as well as what processes were employed to verify the data collected. You should know that acting on inaccurate data can be costly. It can cost the business money, effort, opportunity, and time.

Completeness

For data to be high-quality, it needs to be complete. The data needs to have important details that the business can capitalize on. For example, what good is a customer’s name if you don’t have an accurate email address. Your sales executives and marketing team need there to be no gaps in data. Complete data coverage gives companies truly actionable data that can be capitalized on, to generate revenue for the business.

Timeliness

Our world is ever-changing, which means your data is too. Out-of-date data is simply inaccurate. In an industry where decisions are made every day and changes happen instantly, timeliness is an important factor for any data when it can cost the company, time, effort, and money. A much worse scenario is that businesses can lose customers along the way if it acts on out-of-date data. For example, you have a customer who has recently used your services or brought a product from you. Your customer data was not updated with the recent business transaction in a timely manner and they have now been contacted by a sales executive or by a custom marketing campaign with a brand new offer to clients that is significantly lower in cost than what they paid. This could lead to a loss of a client because they may feel undervalued or were previously miss-sold. When making decisions based on data, make sure that it is timely. Timely data can increase customer engagement and business reach whilst also stopping the loss of customers.

Relevance

The reason why you’re collecting data should be relevant to your business goals. Even if your data is in-depth, accurate, and up to date, if it doesn’t have any relation to your business plans and goals, it’s not useful. Therefore, it won’t be high-quality.

Compliance

In response to a data-driven world, people have started to become concerned about exactly what information is being collected about them and who is using it. As a result, companies need to place a heavy emphasis on GDPR compliance when it comes to assessing their data quality. Non-compliant data is considered poor quality because it can end up costing companies monetarily down the road, not to mention the potential for damage to a company’s reputation.

How to start improving Data Quality in Salesforce

The process of improving data can be tricky to navigate. Ensuring the information is accurate, relevant, compliant, and comprehensive can be time-consuming and costly if done incorrectly. There are many third-party tools that can help assist you but obviously, I am going to focus on us, PipeLaunch. 🚀

  • We can help take the stress out of you finding or creating accurate data in Salesforce by using 20+ data points and having full LinkedIn integration.
  • Thanks to PipeLaunch you never need to leave Salesforce to research and create your ICP (Ideal Customer Profile).
  • With PipeLaunch LinkedIn Integration, you can find your ICP and get additional matching profiles from LinkedIn that are relevant to your business target markets.
  • PipeLaunch keeps Salesforce up to date by automatically comparing data from LinkedIn, notifying you when contacts change roles or move companies in real-time.
  • Using our 20+ data points PipeLaunch gets company intel from official sources such as industry, revenue, employee count and accurate email addresses.
  • We give you the bonus of also knowing the technology stack of the business along with any custom company news that could be of benefit to your organization when building an accurate and relevant data profile.

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PipeLaunch

PipeLaunch

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PipeLaunch accelerates prospecting and enables sales teams to spend all their time doing what they do best, SELLING.